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Oando Sets up Customer Care Unit Major oil marketer, Oando Plc, has set up a Customer Care Unit (CCU) to develop long-term strategic relationships with its customers. The move, according to a statement from the company, formed part of the organization's drive towards providing exceptional customer service to its clients and its drive to be a worldclass organisation. The CCU, located at the Oando's Apapa terminal, has been fully equipped to handle and respond to all customer complaints, streamline multiple orders, and monitor all product order requests, according to Mrs. Olaposi William, the group's Customer Care Manager. The unit, according to her, amongst several functions, was expected to monitor all order requests received, collate, ensure effective supply from the Supplies and Distribution unit, be responsible for tracking the deliveries, liaise with customers and responsible staff in the supply chain and ensure smooth delivery of the products to customers. "The functions which hitherto resided with the "fuels department", was being moved to the CCU for total dedication to ultimately ensure that customer orders was always delivered to the right place on time and also ensure efficiency of operation, through ensuring a seamless supply chain from the point of sale to delivery". "The unit which monitor activities of customers and transporters for the organization would result in greater efficiency and effectiveness of systems and processes leading to faster turnaround of transactions, thereby increase volumes and revenues, which would consequently increase profitability", said William. "The CCU is currently centralized in Lagos state, but set to cater to all Oando's customers, facilitate a seamless supply chain, and is strategically poised towards achieving service excellence. Who Are We ? | About THISDAYOnLine.com | THISDAY People | Contact Us © Copyright 2000 Leaders & Company Limited

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