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Home |   About Us |   Contact Us |   Members |   Search |   Subscribe |   Disclaimer |   THE GUARDIAN CONSCIENCE, NURTURED BY TRUTH LAGOS, NIGERIA.     Monday, August 16 2004   news   editorial/opinion   policy & politics   focus/record   business   metro   sports   homes/properties   media   capital market   arts     Guardian Chat Click to join the chatroom Betrayal of trust SIR: I want to express my displeasure and state of mind over MTN's inconsistency. I registered for the MTN 4 U programme on April 7 and was giving a pin number on the same day. The first quarter of my registration ended on July 7 when I was to be rewarded according to the amount of money I have used. According to MTN's rule of the game, a registered subscriber is to be rewarded N450 on every N15, 000. As at July 7, I had used N234,000 and was supposed to be rewarded with about N6,000 and some fraction. I have made several calls concerning this reward to the customer care consultant and the response I get was either I should please hold on for some time or they will send my reward by the end of July. I checked my account to confirm if my reward has been sent, I discovered that my first quarter has been cancelled and another account has been opened for me for the next quarter which started on August 3, 2004 and to end on November 3, 2004 and rewarded the sum of N450 for the N24,000 which I spent for this quarter. It is like putting the cart before the horse. My first quarter reward has to be made before another one can be entered into. I do not know the reason why MTN as rich as they are should be cheating a loyal customer. Econet has a similar programme. Every subscriber that uses up to N50,000 will be given N5,000 and they have been giving their customers due credit without any problem; a friend has just collected his. It is advisable for MTN to stop chewing more than what it can swallow and stop betraying the trust of its loyal customers in order to retain its acclaimed leadership status. It is injustice, cheating, deceiving and act of inconsistency. Olawale Owonikoko, Iseyin, Oyo State � 2003 - 2004 @ Guardian Newspapers Limited (All Rights Reserved).  Powered by dnetsystems.net dnet�

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