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Reltel in Basic Brand Success Delivery Multiple award winning telecommunications company, Reliance Telecom Limited has in the aftermath of its reconstructive efforts began aggressive restructuring processes to reposition itself for best customer service delivery. Towards this end, it has put in place structures and made extensive changes in its internal organs and focus. Speaking with newsmen shortly after signing a $25 Million upgrade/expansion facility, RELTEL Sir Annie Okonkwo stated that RELTEL is poised to navigate the sophisticated labyrinth of telecoms terrain in Nigeria with assured skills of an experienced adept. He indicated that the essence of the restructuring and repositioning is to move the company from a good company to an exceptional company that will work with prescience in total anticipation and accommodation of what customers will need. Explaining further, Kierian Enechi, the Head Corporate Affairs said that RELTEL is about customer service and has in the past given customers what they want consistently. He pointed out that RELTEL has excelled in solving customers' real problems employing effective inter-personal relationship that exceeds customer expectations and deploying the best technology available in the industry to await subscribers future demands. This he says has informed RELTEL's mission, vision and core values. RELTEL's mission which drives its vision is to be the most preferred operator and deliver excellent telecoms services to subscribers, using high]y motivated team aimed at enduring customer satisfaction. Enechi concluded that "it is not a surprise then that our vision is about customer, service and people and our core values which speak for themselves are simply captured as ICT ideas: Incorporating integrity, care, trust, innovation, drive, excellence, aspiration and service". Who Are We ? | About THISDAYOnLine.com | THISDAY People | Contact Us © Copyright 2000 Leaders & Company Limited

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