|
BNW |
|
B N W: Biafra Nigeria World News |
|
|
|
|
||||
|
|
|
|||||||||||||||||||||||||||||
|
Make validity period six months, NCC tells GSM operators CHARLES IKOABASI
THE Nigerian Communications Commission (NCC) has asked telecommunications companies in the country to extend to six months, the validity period for consumers on their networks. NCC�s Executive Vice Chairman, Ernest Ndukwe, who gave the charge in Lagos on Wednesday, also berated the operators for not providing friendly services at their customer care centres. The networks currently allow between three to four months for consumers to remain without recharging. The grace period has been condemned as too short especially for a subscriber who may travel out of the country and would wish to retain his phone line. Ndukwe, who was responding to questions at the 11th Consumer Parliament in Lagos, particularly berated the biggest operator, MTN Nigeria, for the unfriendliness of its customer care officials. He said MTN�s Friendship Centres were in no way friendly. "People feel not well treated, consumers are not getting the customer care required at the Friendship Centres", he said. Ndukwe said the attitude of MTN officials at the parliament was a big contrast to what happens at the Friendship Centres. Addressing one of the officials of MTN who had apologised for the shortcomings of the mobile phone network, Ndukwe said, "you are gentlemanly today but at the Friendship Centres the attitude is that the customer can go to hell". He therefore reiterated the heed for telecom operators to run customer care centres that actually solve problems. Ndukwe further counsel MTN to keep a large backlog of recharge cards that it may fall back on whenever there is a witch in the company�s distribution system. He announced that the NCC and the Senate have waded into MTN�s troubles with the new management of the Nigerian Customs Service (NCS) which led to the detention of recharge cards at the nation�s ports, assuming that the problem who soon be solved. |
|
||||||||||||
