'Involve Audit Staff in Your Operation'
From Segun Awofadeji in Bauchi
Managing Director, Inland Bank Plc, Alhaji Lamba Zannah, has called on senior managements of banks in the country to ensure that their internal audit department is kept informed of new developments initiative, products and operational changes to identifying all associated risks at early stages.
He said it was a common knowledge that most auditees in Nigeria often use every devise in the pay book to keep auditors at bay while the auditors point accusing fingers at auditees "often leading to sharp disagreement, lack of cooperation, insults and physical engagement."
Lamba told the 102nd quarterly meeting of the Committee of Chief Inspectors of Banks in Nigeria (CCIBN) at the Zaranda Hotel in Bauchi that the negative consequences of this scenario are enormous particularly for service industry like the banks.
According to him, the new thinking in the conduct of internal audit function is that "if you have trouble getting information out of the folks you audit, you have no one to blame but yourselves."
The managing director explained that a successful audit often depended on the interface developed between key personnel on the audit team and the auditees, hence mutual confidence between the auditor and auditee would go along way towards accomplishing the objectives of the internal audit process.
The Inland Bank chief executive stressed that the need for audit management in the performance of their duties as internal auditors, saying good human relations results in cooperation rather than conflict, and in harmony rather than antagonism as the obvious way far individuals desire to interact. Poor human relations, Lamba observed, results in unresolved conflict, jealousy or a crippling form of competition with attendant negative consequences for organisation, hence engendering cooperation and harmony and avoiding conflict and antagonism between auditors and auditees required empathy, sincerity, individuality and flexibility.
"We must learn to place ourselves in other people's shoes, seek the advice of others who know better, approach people as individuals not stereotypes, and practice the simple human skills of courtesy, patience and understanding." the bank chief.
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